Frequently Asked Questions
1. What is Story Mapz? Story Mapz is a boutique business specializing in crafting exquisite wooden maps in 3D. Each map is meticulously designed and handmade to capture the unique features of any city, town, village, suburb, or area.
2. How are the maps made? Our maps are crafted from sustainable FSC approved pine plywood using precision laser cutting technology. Each layer is carefully assembled to create a stunning 3D representation of the chosen location.
3. Can I personalize my map? Absolutely! We offer personalized customization options, allowing you to add printed information or text to your map. Whether it's a special date, name, or meaningful message, we can incorporate it into your design.
4. What sizes are available? We offer a range of sizes to suit your needs, from small desktop pieces to large statement pieces for wall display. Please refer to our product listings for specific dimensions and options.
5. Do you offer framing options? Yes, all our maps come framed in either white or black frames. Choose the frame color that best complements your space and style.
6. How long does it take to receive my order? Our standard production time is [insert production time here], followed by shipping. Please note that custom orders or large quantities may require additional production time.
7. Do you ship internationally? At this time, we only ship within Australia. We are exploring options for international shipping in the future, so stay tuned for updates.
8. What is your return policy? We take pride in the quality of our products. If you are not completely satisfied with your purchase, please contact us within [insert return period here] days of receiving your order for assistance.
9. Can businesses order wholesale? Yes, we offer wholesale options for businesses, including real estate agencies, architects, and retail gift shops. Please contact us at sales@storymapz.com for pricing and more information.
10. How can I contact customer support? If you have any questions, concerns, or feedback, please don't hesitate to reach out to our customer support team at sales@storymapz.com. We're here to help!
Ordering Instructions (Custom Design Personalised Map)
You're presented with different options for your map and we will work with you every step of the way to make it a personalised unique product exactly to your specifications: selecting from our range of "Pre-Made Designs" or providing specific details for "Custom Design" Maps
1. Please select from our "Pre-Made Designs" or select "Custom Design" where you will provide us with the exact details for your map by providing us with the location, address or co-ordinates for the map you would like designed and manufactured.
2. Once your order has been placed we will send you 1-3 images representing your location choice for you to choose the level of view you desire ie Large Area View (approx 30Km), Medium Area View (approx 15km) Small Area View (approx 5Km or less). Our experience shows which details will will allow us to create your map with 3 layers ie water layer, land layer and road layer and we will indicate this with the image/s we send you.
